Consumers not so predictable in insurance ‘switching’ survey
The insurance industry group at Accenture PLC released the results of a survey recently that must have made a few agents and brokers shudder. The results, in fact, may explain in part why the industry is so anxious for Congress to pass the National Association of Registered Agents and Brokers Reform Act (see our Feb. 4 post): If they cannot sell across borders, agents and brokers will have a tough time competing with, oh, Amazon and Google.